Job Opening: Assistant Manager of Call Center Operations – Abacus Outsourcing, Lahore, Punjab

Abacus Outsourcing is currently accepting applications for the role of Assistant Manager of Call Center Operations in Lahore. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

Abacus Outsourcing, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Company:	Abacus Outsourcing
Position:	Assistant Manager of Call Center Operations
City:	Lahore, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 200.000 per Month
Job Type:	Full-time

Job Description

Abacus Outsourcing is on the lookout for a dynamic Assistant Manager to spearhead our Call Center Operations. In this pivotal role, you will manage BPO projects while delivering outstanding service. If you are committed to operational excellence and adept at leading teams, we encourage you to apply.

Key Responsibilities:

• Supervise daily operations across multiple BPO projects.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure top performance.
• Facilitate team meetings and conduct performance evaluations.
• Analyze performance data to derive actionable insights.
• Handle client escalations and guarantee swift resolutions.

Qualifications:

• Bachelor’s or Master’s degree in Business or a related field.
• 3-5 years of experience in BPO operations, including supervisory roles.
• Demonstrated leadership and analytical capabilities.

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Lahore
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